My order arrived quickly in a nice plastic box; thankfully since the delivery was left out in the rain. There were a couple misprints so I emailed customer service. No reply for a few days so emailed again. I was not in a big hurry since I had checks. I finally contacted them through their website chat and was asked to call since they can't do reprints through chat. The attendant apologized for the emails not being answered and stated "she" would look into it. The phone call went well and indeed it was their error. They would reprint the checks at no charge. The new checks were at my door in LESS than 24 hours!!! Now that is great customer service. The paper quality is OK but the perforations on voucher checks are horrible...hard to see to fold but they tear ok once you make a good crease. But for $50 I'll endure!
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