Waiting for 21 months for our chairs. Paid alreadz long ago. They don't refund. In short they stole our money. We send lots and lots of email and called 20+ times. no use; all kinds of excuses, but money gone
Avoid this company at all costs! I bought the offer through Go Groopie and paid them for my voucher (which they have refunded since cancelling my order) and I had to pay the shipping charges of £15 to Infurn when I ordered (Nov 9, 2011). I was given an estimated arrival date of mid December and when I had nothing by then I contacted Infurn to enquire. Such was my reply on 16/12/11:
"Thank you very much for your recent purchase.
When we first developed the promotion it was to offer customers an outstanding product at a fantastic price; clearly, we reached that goal, however, along the way we have created some bottle-necks on our supply chain. Due to the unforeseen success of the promotion, with over 50,000 units sold across Europe, we have been unable to fulfil the original delivery time given to you. We sincerely apologize for the delay and any disruption this may have caused to you, and would like to re-assure you that your goods are in production and will be delivered to you shortly. We are working round the clock with our business partners to increase the capacity we can manufacture and distribute through the different options available to us, to keep this disruption to a minimum.
We feel very strong about meeting our commitments, and offering unparalleled customer service so we would like to offer you a gift voucher of € 20 Euro that you will be able to redeem on our online store www.infurn.com until the end of the year, 31st of December 2011, against any of our products.
Please rest assures that we are doing everything we can to deliver the product to you in the shortest possible time. We anticipate this to be a maximum of three weeks, and in the meantime we will keep you updated with any developments.
We would like to take the opportunity to thank you in advance for your support and understanding on this matter.
Ps. as soon as your product has been dispatched, tracking numbers will appear in your customer account. www.infurn.com -> scroll down homepage -> to account.
Our whole INFURN team in every department is doing everything in their power to deliver the Beanbag to you with/ around X-Mas Time.
INFURN Management team"
Needless to say I waited and waited and was never kept updated nor did I receive my beanbag. Their telephone number does not accept calls apparently due to the "large volume of calls". Wouldn't it be lovely if we could all just not accept calls at work because we're busy?!
Repeatedly tried to contact them over the last couple of months with no more communication until I cancelled my order on the 13th of Feb. This was my email:
Thank you for your email. We apologise for the delayed response time We are currently experiencing very high levels of communication.
What was the Groupon code used to purchase it? What email did you use to buy the Groupon?
Thanks again for your patience and understanding.
Don't you love the personalised greeting? This was in response to an email that contained my order number and email address. I contacted them again on the 15th, 20th and 22nd and no refund has appeared.
Thank you very much for the comments that you have written about INFURN.
I want to introduce myself as a representative from the Customer Service Team in INFURN. As a representative I would like to offer any user either help with a current order or just to provide further information.
You can make an entry in this forum site or you can send me an email with your order number and reason for writing to:
Please note that we will contact you within 48 hours. This period can be extend depending on the volume of responses received.
I would really like to encourage everyone that has a question that has not been responded or any kind of issue with an order to contact me so I can promptly provide you with a solution.
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