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Infurn.com Edit

About: Hi, I wanted to share my experience with Infurn. I already ordered three times furniture from Infurn.com I am am pleased with the high quality of the products. The webpage offers a selection of designer furniture; chairs, sofas, tables and Lamps. The prices are well under the the prices of the original designs and the Quality is outstanding. The only thing that might be problematic to some people is that the delivery takes some time. But that is also stated on the webpage. Last week i did receive my third delivery, containing a LC6 dining table and six ant chairs. I really liked that they did give me the option to put a thicker glass on it, so there is less risk for it to break. I like to shop on Infurn.com it's fast, easy and uncomplicated. This was my first review and i hope it has helpful. Edit
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didierpariz : terrible site
they take your money , never deliver the goods and don't give you your money back. I ordered a table in Jan, they postponed the Delivery twice so I Canceled my order after 6 month waiting! They said they were gong to keep my money for an other 4 month with no reason!
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Leif : Collecting information from infurn customers for class action lawsuit for fraud
I am experiencing similar problems like a lot of customers. Delivery was supposed to be 3 months, then 4 months now 6 months. Reasons given are the same pre-worded template emails that I have seen others post in user forums. In numerous phone calls and emails to the company I have tried to give them options to cure their breach of contract (ie deliver my chairs or return the prepayment I made). Every time they have refused to do either and just keep postponing delivery.

I do believe that fraudulent behaviour can be obeserved.
I do not have proof for this, but from reading other user forums, I can't help it but to believe that infurn DOES know that the delivery times cannot be upheld when collecting the prepayments. Making false statements when entering into an agreement can be interpreted as fraud.

In order to evaluate if there is sufficient proof for fraudulent behaviour I am asking all customers of infurn that have made similar experiences to provide me with their order history. Should sufficient proof be found, I will initiate class action law suit against the company.

Please get in touch with me under class.action.lawsuit.infurn@gmail.com if you would like to participate.

Many thanks,
Leif
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Leif : In addition to my post above
Interesting to see how infurn reacts with 2 hours to my post in a different forum on the same topic..

http://www.trustpilot.com/review/www.infurn.com

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Leif : In addtion to my post above
In addition to my post above, interesting to see how they reacted to a similar post in a different forum...

http://www.trustpilot.com/review/www.infurn.com
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anonymous : Infurn - Avoid at all costs
Quite simply the worst company I have ever had the misfortune to deal with.

I say "deal with" in the loosest sense. My involvement with them is basically limited to me handing over my money and waiting. And waiting. And waiting.

When I finally got tired of waiting, I tried to contact Infurn for a refund and recieved an automated email response assuring me they would be in touch shortly. I waited some more. No response. Emailed again, same automated reply, same wait, same lack of response. Third email much stronger worded, including threats of legal action has also been ignored. They have nos removed thire phone number from the website and from thier emails. If you do happen to track a number down a machine answers, tells you to email, and then hangs up. These is simply no way to speak to a human being.

Infurn are nothing more than con men in my oppinion, and the sooner they go out of business the better. I have yet to find a single good review on any website. The net is awash with literally hundreds of similar stories of missed delivery, no communication and ignored refund requests.

SHOP WITH INFURN AT YOUR PERIL.

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anonymous : They're not happy unless you're not happy
They do not return emails and when they finally do, they lie about when you will get your merchandise. This company cannot stay in business with their track record of unhappy customers (seach Infurn reviews). By placing an order with Infurn, you are taking a risk that you will not get your money back. I feel pretty confident saying you will not receive your merchandise either. Find a different company with a good reputation. This company most likely will not be around in another year.
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heloludi : Never deal with this website
worse website i ever ordered from ever.
our 4 big boys delivery is more than 6 weeks late and i still haven't received any message from them to inform us.
they do not answer our mails and the tracking numbers are unvalid.
It looks like a fraud. i am so sorry i did not read the customer reviews before.
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Reccomendation: 1 star rating1 star rating1 star rating1 star rating1 star rating
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k6cdg : Do Not Order From Infurn
I ordered a coffee table in November 2011 and while I was aware of the long delivery wait outlined on customer reviews I am yet to receive my order which was expected in February.

Since then I have had a number of emails promising delivery on various dates, the most recent being today (May 2012) however I have just spoken to one of their agents who informs me delivery has been pushed back to July. How can this be when I was told on May 15 that the order had already been dispatched and was on its way?

Although previously offered a full refund I've also been told that I in fact have to wait 34 weeks to be entitled to this. Not holding my breath.
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Reccomendation: 1 star rating1 star rating1 star rating1 star rating1 star rating
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anonymous : Big Boy Blues
Like many other reviews on this site, Infurn have been the most difficult company to deal with I have ever had the misfortune to try to do business with! Oredered a Big Boy bean bag on 08. 11. 11. which was supposed to be delivered before Christmas. Many emails, attempted phone calls (always line busy) and frustration later, still no delivery. The website kept giving me revised dates, but then said the item had been delivered - and it certainly hasn't. The courier company (BCC) is Spanish and there are no email contacts on the info they give, so very difficult to chase up.
DON'T fall for the offers on Group-On, etc.
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Reccomendation: 1 star rating1 star rating1 star rating1 star rating1 star rating
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blabla : INFURN scammers
I ordered my chair almost a year ago (AU-107697). Still nothing has been delivered. According to their own terms and conditions I am entitled to a refund. But they still have not refunded my money. Backlogs blablabla. Very difficult to reach by phone. No office address available.
It is probably a sort of Pozzi scheme (think of Madoff). I advise you not to buy anything from this "company". I repeat: DON'T BUY ANYTHING FROM THIS "COMPANY"
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Reccomendation: 1 star rating1 star rating1 star rating1 star rating1 star rating
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minmei : mascared
i unfortunatly have the same experience in france, i think i can say googbye to my monney, but one think is certain i have started to found the name of all infurn directors so i can make a complaint to the police against them
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SteveH : Infurn.com - Hopeless customer service
I found a lamp on their site via an internet search. The spec looked fine and the price was good. So far so good. Next to the product description is stated "free delivery" and money back guarantee. I added to my cart and checked out. After waiting a couple of days for a confirmation email and expected delivery date, I went onto my online account and was staggered to see the delivery was due April 2013!!!! As there is no contact telephone number, I sent them an email asking for a refund. 36hrs later I got a reply and was called up. I was told that because I was within a week of the order, I could cancel but that I'd only get an 80% refund (as is apparently clearly stated in their tiny terms and conditions at the bottom of the page. I've cancelled the order and await a refund. In the meantime I am spreading the word to avoid this website at all costs and I'll be writing a letter of complaint to the Office of Fair Trading. In this day-and-age, it is incredible that a company can get away with this hopeless customer service ethos - as their delivery schedule is significantly different to peers, they should be clearly stating this next to each product description and then at checkout and even then in an email to confirm the order, with the option for a full refund if the customer isn't satisfied. Unbelievable.
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Reccomendation: 1 star rating1 star rating1 star rating1 star rating1 star rating
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rel : Worst company I have ever dealt with...If you value your time DO NOT BOTHER WITH THIS COMPANY
These people are so unprofessional!!!! I ordered 2 Egg chairs from this company on November 28th 2011. I am still waiting for the chairs (December 5th, 2012...OVER A YEAR LATER!!!!!! )and they do not have an answer as to why there is a delay. First, they lost the check I sent in and I had to cancel the check. Then they asked me to wire transfer the money cause it would be easier to track. After wiring the money, they did not apply it to my account and have no answers as to why the money wasn't applied to my order. It's been over a year and now they say I again have a balance of $1200 which was clearly paid in full. Nobody on the customer service end has any clue as to whats going on. I would never ever use their services and if you value your time and energy, don't waste it on Infurn.
Additional rating:
Reccomendation: 1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Service: 1 star rating1 star rating1 star rating1 star rating1 star rating
Trust: 1 star rating1 star rating1 star rating1 star rating1 star rating
Product Value: 1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Satisfaction: 1 star rating1 star rating1 star rating1 star rating1 star rating
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anonymous : INFURN STEALS
I made an order on the Spanish version of the Infurn site 4 days ago, it’s such a shame that I hadn’t read the reviews from people before paying the money. It took me by surprise that as soon I finished my order the arrival date for the goods was as far as April 2013!!!, when it said on the website that it usually takes about 8-10 weeks, that’s when I started to worry. And things got even worse when I read what everyone says about their customer service. Let’s put it straight: INFURN STEALS.
I have sent several e-mails as I wanted to cancel my order straight-away, but they just won’t answer my emails and won’t return the phone calls. Therefore I’ve been to my local bank and have asked for a reimbursement from VISA, they said they needed all the information they could have and as soon as they started reading the opinions on the internet they apologized for working with such a SCAM company.
I have also made a police report as advised by my credit card company, because they said it would make things easier and quicker.
It’s such a laugh to read all those positive reviews on the internet, they are all clearly written by the same person who works form Infurn, and what about the answers they give on these forums, they all pretend that they have been trying to contact you but you just won’t answer the phone, it’s so ridiculous! How could I not want you to give me my money back!

I can’t believe this happens in the European Union, that’s why I have also filled a formal complaint to the Consumer Issues Service of the EU, they’ll review all the information I have given them and then the English consumer office will take care of the matter as they assured me.
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Reccomendation: 1 star rating1 star rating1 star rating1 star rating1 star rating
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BillyC : I had no Problems
I did already order beenbags on 2 different occasions.
The second time the order got in late but otherwise there is nothing that I could critic.
So my experience with them was not bad.

I

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ok28 : There is neither goods nor money
I ordered 4 chairs in March 2012 (!!!). Delivery was postponed two times. When I cancelled my order finally, I've got the promise of refund within 30 days but I still haven't got my money back :( This company has my money since March and doesn't want to give them back... Fraud?
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Michelle9 : took a while but I had no problems
I also did order chairs from infurn.com
the delivery was not fast. (but that was stated on the webpage)
But i am happy with my buy and despite all the bad comments here i will buy again of infurn.com
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OscarMM : All good
I did order from Infurn six times already. Once a shipment was delayed. Contacted customer support and got it 2 weeks later.
The Quality of the product is really nice. Shipment usually takes a while but i am satisfied and will buy more from Infurn.
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Reccomendation: 5 star rating5 star rating5 star rating5 star rating5 star rating
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Lemy12 : A good experience with infurn.com
I wouldnt say my experience with infurn has been excellent but it has been good. The customer service was a little late in replying my queries but after the intial hassle, I was able to receive my furniture from them just as promised.
Additional rating:
Reccomendation: 5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Service: 4 star rating4 star rating4 star rating4 star rating4 star rating
Product Value: 5 star rating5 star rating5 star rating5 star rating5 star rating
User Experience: 4 star rating4 star rating4 star rating4 star rating4 star rating
Product Quality: 5 star rating5 star rating5 star rating5 star rating5 star rating
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ania0011 : INFURN.COM is a FRAUD Company
I have ordered a stool, paid £178 and was promised delivery within 2 weeks. Now 5 weeks down the line, they do not reply to my emails and it is impossible to call them.
I have asked for a refund but had no response from them so I decided to do an online search and was not surprised when my google search came up with page after page of people complaining about Payments without receiving the goods for months on end.
If anyone would like to take this further or sue them I am in.

New Customers: PLEASE UNDER NO CIRCUMSTANCES BUY ANY GOODS FROM THIS FRAUDULENT COMPANY. 99% OF THEIR RATINGS ARE TERRIBLE WITH HUNDREDS COMPLAINING OF THE SAME THING i.e. FULL PAYMENT AND NO DELIVERY.
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Reccomendation: 1 star rating1 star rating1 star rating1 star rating1 star rating
Trust: 1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Satisfaction: 1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Service: 1 star rating1 star rating1 star rating1 star rating1 star rating
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faithless13 : Infurn Furniture
I have purchased 4 egg chairs from Infurn website and I was delivered 3 days ago. Actually, it was no delay during the shipment and I feel lucky ! Everything is ok
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Reccomendation: 4 star rating4 star rating4 star rating4 star rating4 star rating
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faithless13 : Infurn Furniture
I have purchased 4 Egg chairs from Infurn Website, and I just was delivered 3 days ago ! No delay.
I really like the colors and the Design..Feel lucky! Great Deal
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Reccomendation: 4 star rating4 star rating4 star rating4 star rating4 star rating
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lemy12 : Just to clarify
I just want to clarify that contrary to several opinions about the wrong doings of infurn, I have successfully purchased items from them in good condition and in good time. I believe that people change and so does companies. If my experience is anything to go by, then this company is changing in the right direction.
Additional rating:
Reccomendation: 5 star rating5 star rating5 star rating5 star rating5 star rating
Product Value: 5 star rating5 star rating5 star rating5 star rating5 star rating
Trust: 3 star rating3 star rating3 star rating3 star rating3 star rating
Cleanliness: 5 star rating5 star rating5 star rating5 star rating5 star rating
User Experience: 5 star rating5 star rating5 star rating5 star rating5 star rating
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faithless13 : Infurn All is Good
I made an order of a piece of furniture from this website on November 2012 and I was expecting to get it by January 2013. To my surprise I got it in the last week of December which is huge for me. I'm impressed by their speed. I believe this is a job well done considering the fact that similar stores I have patronised in the past were quite slow. It would help if the customer service response time would improve. It took them a full day to reply my messages. Can't complain since I got my goods in time. i also want to mention that in my opinion their furniture is a very good quality since it is supposed to be a replica. A good one at that. I will not hesitate to buy from them again.
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Reccomendation: UnratedUnratedUnratedUnratedUnrated
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Tamara : All in order
I made a order for a egg char last October.
after a month i went back on infurn to check on my delivery.
then i realized that the shipment will take a while longer - should have read first - delivery can take up to three months. At first i was pissed.. but was my fault for not reading. then i accepted the reality that i have to wait a while more
when the chair came i was really happy
I like the Quality
Just remember one thing: Delivery might take time
Additional rating:
Reccomendation: 5 star rating5 star rating5 star rating5 star rating5 star rating
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Blaze212 : Infurn
Hi I wanted to share my experiences with Infurn.
I did order furniture from Infurn on five different occasions already yesterday i got my newest shipment a Isami Noguchi coffe table deliverd.
Infurn offers a variety of designer furniture to discount prices.
In my opinion:
The furniture they sell are well worked items of high quality.
they give you a few options to customize the product.
Prices are adequate to cheap for the quality they product.
Delivery takes time (shipment can take up to few months)
Customer Service is polite but also takes some time to respond.

Once i had a delay in shipment and contacted Customer Support - it took almost a week until the came back to me. - But then the problem was solved fast and the delivery was made three weeks afterwards and for my inconvenience i got a gift voucher that i used on my last purchase.
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Reccomendation: 4 star rating4 star rating4 star rating4 star rating4 star rating
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sydney000 : I have to admit that the wait was worth it
I bought a bean bag from this company. I was reluctant to try initially because of the negative comments I have read so far. My love for the bean bag took over and I took the plung and bought fron the company. It took a little longer than the 3 weeks they promised to ship the bean bag to me. I got it 5 weeks after. I was a little sad but was pleasantly surprised by the quality of their producr. it was worth the wait even though it wasted a little time in coming. Im happy with the supply.
Additional rating:
Reccomendation: 4 star rating4 star rating4 star rating4 star rating4 star rating
Product Quality: 5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Service: 3 star rating3 star rating3 star rating3 star rating3 star rating
User Experience: 4 star rating4 star rating4 star rating4 star rating4 star rating
Trust: 3 star rating3 star rating3 star rating3 star rating3 star rating
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sydney000 : another good review about infurn
I am making yet another review of infurn because I cant seem to find my previous review anywhere. I want to tell everybody that I have successfully purchased form this company and recieved my good in time. Delivery was faster than i expected and I am happy with the manner the customer servive responded to my queries.
Additional rating:
Reccomendation: 5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Satisfaction: 5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Service: 5 star rating5 star rating5 star rating5 star rating5 star rating
User Experience: 4 star rating4 star rating4 star rating4 star rating4 star rating
Innovation: 5 star rating5 star rating5 star rating5 star rating5 star rating
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ClaytonTa : Satisfied
I am satisfied with Infurn.
I did order a Sofa from infurn a few months ago. My shipment got delayed and i did contact Customer Service by email it took them a few days to respond. they did offered my a voucher for the inconvenience. and assured me that i would receive my shipment in less then 2 weeks.
About two weeks later i got my new sofa.
I am really happy with the quality and i will buy of infurn again.
Additional rating:
Reccomendation: 5 star rating5 star rating5 star rating5 star rating5 star rating
Product Quality: 5 star rating5 star rating5 star rating5 star rating5 star rating
Product Value: 5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Service: 4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Satisfaction: 5 star rating5 star rating5 star rating5 star rating5 star rating
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PatrickPP : ALL GOOD
Over the last two year i did buy on a few occacions from Infurn.
Never had any problems.
There is to say Infurn is not the fastest in shipment so if you order there be aware that it might take a while.
Additional rating:
Reccomendation: 5 star rating5 star rating5 star rating5 star rating5 star rating
Product Quality: 5 star rating5 star rating5 star rating5 star rating5 star rating
Product Value: 5 star rating5 star rating5 star rating5 star rating5 star rating
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AlbertK : No problems fast shipment
I did buy one of the Bigboy XXL Beanbags for my grandchildren to play with.
Delivery was less then two weeks. The bags are strong and washable.It has been almost three months an they still look as new.
With Infurn i am happy because i got what they promised a high quality Product to a fair price.
Additional rating:
Reccomendation: 5 star rating5 star rating5 star rating5 star rating5 star rating
Product Quality: 5 star rating5 star rating5 star rating5 star rating5 star rating
Product Value: 5 star rating5 star rating5 star rating5 star rating5 star rating
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DOND : Donal D.
My experience was mixed but resolves and was resolved god that's why the 5 star rating.

I did order a chair and they did send me the wrong color.
So I called them and at first i was a bit pissed, but the lady calm me down and did offer replacement.
But that was not enough for me. After a while they did offer me a replacement and a voucher for me troubles. And because I intended to buy something else i accepted.
Mistakes can happen and they did handle it good.
I will certainly buy from infurn again.
Additional rating:
Reccomendation: 5 star rating5 star rating5 star rating5 star rating5 star rating
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Withney : Coffee table and Chairs
I did order a coffee table and two chairs from Infurn.com
Because the chairs did not pass the Qualitytest there shipment was delayed.
The table i did receive in seven weeks the chairs i got in a second shipment after about 14 weeks.
I am really happy with the Quality and can recommend the Products of Infurn.
Additional rating:
Reccomendation: 5 star rating5 star rating5 star rating5 star rating5 star rating
Product Value: 5 star rating5 star rating5 star rating5 star rating5 star rating
Product Quality: 5 star rating5 star rating5 star rating5 star rating5 star rating
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Denis1975 : Infurn
These things you have to consider if you want to buy from Infurn:
+ Quality; durable materials, good craftsmanship
+ Price; discount prices for Designer furniture
+ Adaptability; some things like color, materials or sizes can be adjusted to your liking

- Shipping times, In my experience the shipping is the biggest Problem Infurn has, delivery can be delayed in some cases. Of my seven orders i placed, two got delayed.


Over all i am a happy Customer and I intend to buy more.
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Reccomendation: 5 star rating5 star rating5 star rating5 star rating5 star rating
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Gilbert123 : Beanbags
After buying a Beanbag relax about one year ago I did decide to buy a Bigboy XXL beanbag beginning this month. Now after receiving it i have to say It better then expected i did love the small one but the big one is even better there is no need for a bed anymore if you have a Bigboy beanbag.
Additional rating:
Reccomendation: 5 star rating5 star rating5 star rating5 star rating5 star rating
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Kendal : Slow but Good
Hi, I also wanted to share my experience
My Wife did order at Infurn last November.
then after 7 Weeks she told me that the order still did not arrive, so i go and check all the things an see that delivery can take up to three months so i say we will wait until this time is up and then see if we have to do something. two days short of the three months the two ordered egg chairs arrive.
I am satisfied with the Quality and the Materials used.
Delivery is not the fastest but people should check stuff like that before the make an order so I still rate 5 Stars because it was in the specified time.
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Reccomendation: 5 star rating5 star rating5 star rating5 star rating5 star rating
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Ulman : I liked Infurn
I ordered from Infurn after it was recommended to me by a business acquaintance. He has his house full of designer furniture from Infurn.

So i decided to buy a Ludwig Mies van der Rohe Barcelona Day Bed.
After 7 weeks i could try it out and i did like it.

All went fine. I can recommend Infurn.com
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Reccomendation: 5 star rating5 star rating5 star rating5 star rating5 star rating
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Manny : Egg Chair
I did buy three Eggchairs at Infurn at first i was a bit stressed coz after two months i still did not receive anything. So i wrote a mail and after two days I got a response. They did tell me that the the chairs will leave the factory soon and that in the "small print" was written that it can take up to three months until the good are delivered. (REMEMBER to read the small print before you order anything)So i relaxed and got on a business trip. when i got back the chairs where finally here. Quality is nice just the waiting was a bit long.
Additional rating:
Reccomendation: 5 star rating5 star rating5 star rating5 star rating5 star rating
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tissotph : Crookery
Good morning, I was impressed by the website - and ordered twice.
beyond the nice messages they sent me, when it was time to deliver - 7 months later - false DHL numbers, and no deleivery. my conclusion: I have been crooked.
I made my research:
the manager of this company is called Andreas Jenk
here is the list of all the companies in the UK - he has been managed or he is still managing
http://www.cdrex.com/andreas-jenk/24169.html

any people who can help me to find him - and I am sure we are several looking for him, please contact me at findandreasjenk@gmail.com.

Here's the director of Designfurn Limited (Official company name of Infurn): Andreas Jenk
Andreas is also director of many many other companies which have been terminated and other companies still active, also at the same address.
http://www.cdrex.com/andreas-jenk/24169.html?p=1
And even more info: http://company-director-check.co.uk/director/913240747
http://ukdata.com/director/detail/913951356
Check out some of his other companies who are not terminated yet and at the same address as Infurn:
http://be-xpert.com/en/contact.html
Another company still on the go and at the same address:
Tél. : +44 (0) 33 06 84 61 56
ou par mail à
contact@a7interactive.com
A7 interactive Ltd 1A Pope Street London SE1 3PH UNITED KINGDOM
Pretty sure this is him:
http://andreasjenk.wordpress.com/about-andy-jenk/
Read his blog:
http://andreasjenk.wordpress.com/
Apparently his main job is with this company:
http://www.cdrex.com/st-matthew-eacc...d-3500912.html
Andreas got himself in a bit of bother:
http://www.ftadviser.com/2011/10/25/...J/article.html
The other person involved, Ms. Andrea Zipperle, interestingly is also listing herself as a director of companies from 1A Pope Street, same gaff :
http://company-director-check.co.uk/director/913129416
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Reccomendation: UnratedUnratedUnratedUnratedUnrated
Trust: 1 star rating1 star rating1 star rating1 star rating1 star rating
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Swede : It was a mistake to order from Infurn
I ordered a coffee table Sept 2012. Still haven't received it. I have gotten incorrect information and impolite service and no product. I am currently working with konsumentverket in Sweden to see if this comapny can be blacklisted.
I deeply regret placing an order with this company and will of course never do so again. I hope that these reviews and working with Konsumentverket will help other to avoid my mistake.
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Reccomendation: 1 star rating1 star rating1 star rating1 star rating1 star rating
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Kelly82 : Infurn
I did order three arne jacobsen egg chairs from Infurn.
They got delivered after about ten weeks. A long time but it was worth it.
I really like the Quality of the chairs.
Additional rating:
Reccomendation: 5 star rating5 star rating5 star rating5 star rating5 star rating
Product Quality: 5 star rating5 star rating5 star rating5 star rating5 star rating
Product Value: 5 star rating5 star rating5 star rating5 star rating5 star rating
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478Green : Quality but Slow Delivery
I did order three pieces of furniture from Infurn.com
The Beanbag did arrive after a bit more then 2 weeks
The egg chairs took about 9 weeks and the Papa Bear Chair was delivered in a bit over 11 weeks.

With the Quality of all the products I am satisfied. The same goes for the price.
The only thing that was not good was the delivery time. I hope Infurn can improve on that.
Additional rating:
Reccomendation: 4 star rating4 star rating4 star rating4 star rating4 star rating
Product Quality: 5 star rating5 star rating5 star rating5 star rating5 star rating
Product Value: 5 star rating5 star rating5 star rating5 star rating5 star rating
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DanyS : Order with c-card
I want to share my experience after two orders with infurn. The website is easy to navigate and there are always good discounts available. This alone should somehow make one a bit aware. As we all know, if something sounds too good ….

However, when ordering read their terms of use AND understand them. If one does not like, just don’t order.

I was aware of the long delivery time. My first order was surprisingly fast and came in 6 weeks. I know it is not fast, but they were saying it can take up to 12 weeks, so all fine with me.
The second order took 14 weeks. I was not really happy about that as one can imagine. However, it came with another coupon. I am undecided if I give it a 3rd try.

One important tip when ordering: Use the Credit card option. I got in touch with my c-card institute to make sure I get the money back if no delivery after maximum time. After I got that verified, I ordered and could sleep well through the nights.

As all was delivered, even a bit late, I had no need to draw this option. I hope this little tip will help some of you.
Regards
Additional rating:
Reccomendation: 3 star rating3 star rating3 star rating3 star rating3 star rating
User Interface: 5 star rating5 star rating5 star rating5 star rating5 star rating
User Experience: 3 star rating3 star rating3 star rating3 star rating3 star rating
Product Value: 4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Service: 2 star rating2 star rating2 star rating2 star rating2 star rating
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DanyS : No Problems
I ordered 3 egg-chair and they've been delivered in 7 weeks from ordering. I read a lot of bad stuff about the company online but my experience was quite the opposite.

The website is easy to navigate and all went smooth. I like the selection of the different designer and it is easy to find ones favorites.

I can not say anything about the customer service as I did not need it by any means. The quality appears to be fine and i have no reason to complain about anything when speaking about infurn.
Additional rating:
Reccomendation: 4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Satisfaction: 5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Service: 3 star rating3 star rating3 star rating3 star rating3 star rating
User Interface: 4 star rating4 star rating4 star rating4 star rating4 star rating
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Flexhammer : Good Experience
While typing this, my whole family is somehow splattered around in the living room on Infurn furniture. We ordered on multiple occasions and had only with our sofa a small issue with the delivery time. Several BeanBag and BigBoys were ordered over the last year as well as a lounge chair, living room table and different lamps. All were delivered in time.

The Sofa took almost 8 month until it finally arrived in out home. The customer service appeared to be very friendly, but little helpful. Well, it finally arrived and all can be considered fine.

Considering the fact that I saved a few thousand bucks and the family is happy I believe I can't say anything bad. I hope those with bad experience could get their problems solved.
Additional rating:
Reccomendation: 4 star rating4 star rating4 star rating4 star rating4 star rating
User Interface: 5 star rating5 star rating5 star rating5 star rating5 star rating
Product Quality: 5 star rating5 star rating5 star rating5 star rating5 star rating
User Experience: 4 star rating4 star rating4 star rating4 star rating4 star rating
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AngelaN : No Problems and Big Saving
While the headline tells basically all about my experience with infurn.com, I want to give some brief details. I am into the fancy designer-stuff from the 60's and 70's and when I came across the Infurn website I could not believe my eyes. The next was checking my bank account and the decision was mentally done to redo my apartment. The selection is huge and I ordered 3 shelf, a few lamps, and a sofa with fitting chairs. All together my bill came out with 10K. While that is quite an amount of money, I safed about double of that. The furniture at infurn are no originals and I was naturally a kind of anxious. However, the delivery came roughly 2 month later and to my positive surprise the quality exceeded my expectations.
Additional rating:
Reccomendation: 4 star rating4 star rating4 star rating4 star rating4 star rating
Product Quality: 5 star rating5 star rating5 star rating5 star rating5 star rating
User Experience: 5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Satisfaction: 5 star rating5 star rating5 star rating5 star rating5 star rating
User Interface: 4 star rating4 star rating4 star rating4 star rating4 star rating
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timswannie : Infurn are a complete joke....
My experience mirrors so many of the other reviews online! Ordered 4 chairs in June 2012, the site said they were in stock. I received mail saying there would be a 3 month delay, I tried to cancel but was told it was not possible and chairs would probably be with me in around 6-8 weeks realistically. It is now 9 months later and I have nothing at all. They have now removed all telephone numbers from their site and refuse to respond to mails, I have requested refunds, I have requested callbacks but have always been fobbed off with rubbish and false promises.

Do not trust this company, find another!
Additional rating:
Reccomendation: UnratedUnratedUnratedUnratedUnrated
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Falaigar : Nothing to complain about
If I read some of the reviews here I am not sure if these people talk about the same company.
I did order three times furniture from Infurn.
Once I had a problem(shipment not complete) and did write them. I got an answer really fast. CS was really helpful and did fix my problem as fast they could. w after i wrote them i had the missing chair delivered.
Additional rating:
Reccomendation: 5 star rating5 star rating5 star rating5 star rating5 star rating
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butter : Good
I was quite satisfied with my buy at Infurn.com
I did order a Florence Knoll Sofa and what i got was exactly what I wanted.
I did order from Infurn because I got an additional 30% off the already good price.


I am happy and can recomend this pice of furniture.
Additional rating:
Reccomendation: 5 star rating5 star rating5 star rating5 star rating5 star rating
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Zalan : Infurn
I did buy various items from Infurn.com
Delivery-time is not the fastest buy otherwise i am more then pleased. The quality is better then expected and the prices are really good.
I will most certainly buy there again.
Additional rating:
Reccomendation: 5 star rating5 star rating5 star rating5 star rating5 star rating
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Markmark : Be aware! Its an Internet scam, only delivering here and there Bean Blags..so it looks they are real
They are a fraud Company moving HQ between UK and Spain and Management somehow in Germany and Monaco owning entire streets and blocks. That's where the Money seems to go... Blogs are full about them and even German TV Reported about them. Read http://schwarzbuchinfurn.wordpress.com/
Use google translate to translate to your your language as article in German language.
Additional rating:
Reccomendation: 1 star rating1 star rating1 star rating1 star rating1 star rating
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Suzienotsucker : This must be a scam
I ordered an item and paid. Several days later I was contacted and told this item would not be available until the end of October or November. 6/7 months time! I cancelled obviously and was told it would take 30 working days for a refund. Several months later and I still don't have a refund. I reckon this is one big scam and they just keep your money for as long as they can to make interest on it. They seem to have no interest in actually supplying you with a product or your money back.
Additional rating:
Reccomendation: UnratedUnratedUnratedUnratedUnrated
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chiara : AU-238309 STILL WAITING FOR REFUND ! THIEVES
AU-238309 STILL WAITING FOR REFUND ! THIEVES



ORDER AU-238309



ORDERED THE 17TH OF MAY, CANCELED THE 19TH, THEY PROMISED REFUND WITHIN THE 6TH OF JUNE. NO REFUND YET. IT WAS A GIFT AND 20 PEOPLE ARE INVOLVED. WE ARE VERY PISSED OFF. PLEASE REPLY THE EMAILS AND REFUND US!



SUKF-ordine AU-238309

Additional rating:
Reccomendation: UnratedUnratedUnratedUnratedUnrated
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chiara : AU-238309 STILL WAITING FOR REFUND ! THIEVES


AU-238309 STILL WAITING FOR REFUND ! THIEVES



ORDER AU-238309



ORDERED THE 17TH OF MAY, CANCELED THE 19TH, THEY PROMISED REFUND WITHIN THE 6TH OF JUNE. NO REFUND YET. IT WAS A GIFT AND 20 PEOPLE ARE INVOLVED. WE ARE VERY PISSED OFF. PLEASE REPLY THE EMAILS AND REFUND US!



SUKF-ordine AU-238309

Additional rating:
Reccomendation: UnratedUnratedUnratedUnratedUnrated
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spigaw : worst internet company of world
if ever you making a good deal on the infurn website, my advice is runnnnnnnnnn, this is the worst webmerchant in the world, i'm waiting to get my money back for months, i ordered in april then saw right after the awful reputation of that website and since april i have still not been refunded, these guys are dishonest. JUST RUN AWAY FROM INFURN
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Reccomendation: 1 star rating1 star rating1 star rating1 star rating1 star rating
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anonymous : Do not buy from Infurn.com
We bought a Grant Featherston chair from Infurn on the 26th of September and decided to cancel the order the next day (before i'd seen this site unfortunately), I emailed my cancelation request twice on the 30th and then on the 1st of October. I finally had a call back on the 4th of October to confirm the cancellation and say that we'd be refunded within 30 days.

It's now 32 days on and no refund. Two further emails and no news, or expected refund date i'm starting to think this is a scam.

For those that are owed money on this page from the UK, the 30 days stated in Infurn's terms and conditions to process a refund is also the maximum term stated in The Distance Selling Regulations under the Sales of Goods Act for any purchase made to a EU-based business via mail order, phone or online.

I'll be updating regularly on the status of this refund and the actions to follow with regards to your rights above.
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Reccomendation: 1 star rating1 star rating1 star rating1 star rating1 star rating
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PERSORG : THE WORST INTERNET EXPERIENCE EVER!
CATASTROPHIQUE! RIEN RECU APRÈS 5 MOIS D'ATTENTE. AUCUN MOYEN DE JOINDRE LE SERVICE CLIENT!!!
HORRIBLE!!! HAVE NOT RECEIVED ANYTHING AFTER WAITING FOR 5 MONTHS. IMPOSSIBLE TO SPEAK TO CUSTOMER SERVICE!
Additional rating:
Reccomendation: 1 star rating1 star rating1 star rating1 star rating1 star rating
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06051975 : NEVER BUY HERE
We filed charges about Infurn @ the police in Amsterdam and in Spain.
They will contact you for fraude and will close your website.
Also I asked hackers to shut down your site asap

WE WANT OUR MONEY BACK !!!!!!!!!!!!!!!!!!!
I will find the one behind this fraud and we will put him in jail.


Additional rating:
Reccomendation: UnratedUnratedUnratedUnratedUnrated
Product Quality: 1 star rating1 star rating1 star rating1 star rating1 star rating
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anonymous : Fraud / Bring infurn.com to justice
Don't get confused by a few good buying experiences. This company is a criminal organisation and delivering a few goods is a way to conceal their fraud activities. Avoid dealing with this company at all costs unless you want to bring owners and operators to justice.
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Reccomendation: 1 star rating1 star rating1 star rating1 star rating1 star rating
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iannewman : not delivered
Ordered several things from them in may 2013, 4 items in total, around 1200 euros, original delivery dates were stated at two to three weeks, (pre purchase) the next day it was 18 weeks officially but over the phone they said around 8 to 10 which seemed reasonable. In September they changed the delivery dates to November and in November changed them again to January.

A conversation with J. in November informed me that the goods were on route (a blatant lie) and would be delivered at the very latest in January; when the dates were changed to April for delivery then I cancelled the order. They have only cancelled half of the order and the other items are still pending for delivery. No monies have as yet been returned. As compensation for the late delivery they sent a bean bag, frankly not great quality and much smaller than the good quality ones I already have at home, if I had paid for it I would be very disappointed.

Do not order anything from this company. they also trade under the name: LIVING DESIGN EUROPE SL in Spain and DesignFurn. Their holding company is now called GI Ventures PLC and apparently listed on the Frankfurt stock exchange.
Additional rating:
Reccomendation: 1 star rating1 star rating1 star rating1 star rating1 star rating
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Tenacious : Beware - fraudsters. If you you it you'll lose it.
II got my money back after 5 months after posting the following review in Trustpilot. It was removed for being too truthful but it worked.
" What I do want to say is that 'customers' of this company must TAKE ACTION. When your 30 day refund fails to materialise write to them giving them 7 days to meet their legal obligations then do all of the following:
1) Report their fraudulent activity to the police via www.actionfraud.police.co.uk. It take about 15 minutes to complete their online forms and you get a CRIME reference number. The more reports the better as the police will be obliged to investigate.
2) telephone Citizens Advice consumer complaints department on 08454 04 05 06. Make a report and they must forward this to Trading Standards. Again, the more reports the better. This only takes 5-10 minutes.
3) Take independent legal action. You can not lose provided to have the evidence and it only costs a few pounds. Register your claim at www.gov.uk/make-money-claim-online. You may need to pay additional fees to enforce your judgement but you can laugh when the bailiff turns up at their offices. You will get your costs get back provided they are still solvent.
4) Email consumer.champions@guardian.co.uk. They are VERY interested in this company and responded to me within a few minutes. They are conducting an investigation into this company's business practices.
5) write to your MP and demand that the relevant authorities investigate the business practices of this company and take all necessary Enforcement action where appropriate.
6) Infurn - if you don't like this review then sue me. Bring it on.
Additional rating:
Reccomendation: 1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Service: 1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Satisfaction: 1 star rating1 star rating1 star rating1 star rating1 star rating
User Experience: 1 star rating1 star rating1 star rating1 star rating1 star rating
Trust: 1 star rating1 star rating1 star rating1 star rating1 star rating
profile
Payback : Criminals

Save this post now and re-post it everywhere you can. Infurn are trying to stop me from telling the truth about my experience. This company is very good at taking your money and convincing you that you have actually bought something. In reality you have probably been scammed. They have taken your money and you will be very lucky if you see your product or your money again. After a 5 month fight I managed to get my money back. This is because I live in the UK and their UK HQ is in London. If you live in UK you must post this on as many review forums as possible and make sure you TAKE THIS ACTION which will help you get your money back:
When your 30 day refund fails to materialise write to them giving them 7 days to meet their legal obligations then do all of the following:
1) Report their activity to the police. You can do the on line by searing for "report online fraud" for the website address. It takes about 15 minutes to complete their online forms and you get a CRIME reference number. The more reports the better as the police will be obliged to investigate.
2) Telephone Citizens Advice consumer complaints department on 08454 04 05 06. Make a report and they must forward this to Trading Standards. Again, the more reports the better. This only takes 5-10 minutes.
3) Take independent legal action. You can not lose provided you have the evidence and it only costs a few pounds. Register your claim online by searching for " make a money claim online" or "small claims court". You may need to pay additional fees to enforce your judgement but you can laugh when the bailiff turns up at their offices. You should get your costs back provided they are still solvent.
4) Email a certain national newspaper which is a 'guardian' of consumer rights. They are conducting an investigation into the business practices of this company. They are VERY interested in Infurn and responded to me within a few minutes after I emailed their 'consumer champions' desk.
5) Write to your MP and demand that the relevant authorities investigate the business practices of this company and take all necessary Enforcement action where appropriate. I have written to the Home Secretary and the Business Secretary demanding that they take action. I have also written to my local MP ask him to make his own enquiries and consider if it is in the public interest to ask a question in parliament as to why it is that the authorities have failed to protect consumers against the activities of this company.
Save this post now and re-post it everywhere you can. Fight for your rights.
Additional rating:
Reccomendation: 1 star rating1 star rating1 star rating1 star rating1 star rating
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