Spent $2,000 buying Muggy Weld Heat putty , All damaged in transit . Poor customer service ,no backup.
I tried for months with photo's and email's . The only responce from Muggy Weld was that it was packaged and passed by post, So what , they could not see inside and see that packaging was very poor.
They then asked for a release from Aust post , Aust post do not have form they requested ,and on two occasions that Aust post tried to email Muggy Weld to help me , email's did not arrive to Muggy Weld , due to errors on there web site.
Then told me to not email them , my problem and go away.
Every one be aware and carefull , DO NOT DEAL WITH MUGGY WELD EVER.
Comment 1: Yes, Malcolm Campbell purchased heat paste from Muggy Weld. Yes it was damaged in shipment, and the package was insured for $2000 at the time of shipment. Muggy Weld immediately filed an insurance claim with USPS only to find out the Australian government will not honor USPS claims. We then asked Mr. Campbell repeatedly to contact USPS to sign a waiver so Muggy Weld could attempt to pursue the claim in the US. Mr. Campbell refused to sign the release, which invalidated our ability to pursue the insurance claim. After 6 months (and over 60 emails exchanged) requesting this ONE document and not receiving it, Muggy Weld could no longer claim the damage through USPS insurance, and we notified Mr. Campbell at that time that we were unable to respond to his claim due to his inaction. The packaging was not poor and did pass USPS inspection when shipped. Australian customs has no record of this shipment being damaged.
Comment 2: Complete instructions for use are on muggyweld.com, as well as several hours of instructional videos showing step by step how to use all Muggy Weld products. Beware of anonymous reviews ...
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