I spoke with several representatives at the company regarding the size and and dimensions of a particular trampoline. They didn't know the answers themselves and had to get back to me with correct dimensions and usable area etc. When They did finally get back to me I was able to make my selection and make the purchase accordingly.
When the product arrived all I was sent was a bunch of plastic sheets and no trampoline costing £144.42. I spoke to them to ask where the rest of it was and they told me that I was only sold the plastic sheets not the trampoline. I could not believe what I was hearing. The vwebsite has pictures of the trampoline and a video of a little girl bouncing on a trampoline. They refused to pay for me to send the product back to them claiming it was clear on the website and arguing with me. I have had to spend money sending it back to them.
I will never do business with this kind of company again
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