they take your money , never deliver the goods and don't give you your money back. I ordered a table in Jan, they postponed the Delivery twice so I Canceled my order after 6 month waiting! They said they were gong to keep my money for an other 4 month with no reason!

I am experiencing similar problems like a lot of customers. Delivery was supposed to be 3 months, then 4 months now 6 months. Reasons given are the same pre-worded template emails that I have seen others post in user forums. In numerous phone calls and emails to the company I have tried to give them options to cure their breach of contract (ie deliver my chairs or return the prepayment I made). Every time they have refused to do either and just keep postponing delivery.

I do believe that fraudulent behaviour can be obeserved.
I do not have proof for this, but from reading other user forums, I can't help it but to believe that infurn DOES know that the delivery times cannot be upheld when collecting the prepayments. Making false statements when entering into an agreement can be interpreted as fraud.

In order to evaluate if there is sufficient proof for fraudulent behaviour I am asking all customers of infurn that have made similar experiences to provide me with their order history. Should sufficient proof be found, I will initiate class action law suit against the company.

Please get in touch with me under class.action.lawsuit.infurn@gmail.com if you would like to participate.

Many thanks,
Leif

Interesting to see how infurn reacts with 2 hours to my post in a different forum on the same topic..

http://www.trustpilot.com/review/www.infurn.com

In addition to my post above, interesting to see how they reacted to a similar post in a different forum...

http://www.trustpilot.com/review/www.infurn.com

Quite simply the worst company I have ever had the misfortune to deal with.

I say "deal with" in the loosest sense. My involvement with them is basically limited to me handing over my money and waiting. And waiting. And waiting.

When I finally got tired of waiting, I tried to contact Infurn for a refund and recieved an automated email response assuring me they would be in touch shortly. I waited some more. No response. Emailed again, same automated reply, same wait, same lack of response. Third email much stronger worded, including threats of legal action has also been ignored. They have nos removed thire phone number from the website and from thier emails. If you do happen to track a number down a machine answers, tells you to email, and then hangs up. These is simply no way to speak to a human being.

Infurn are nothing more than con men in my oppinion, and the sooner they go out of business the better. I have yet to find a single good review on any website. The net is awash with literally hundreds of similar stories of missed delivery, no communication and ignored refund requests.

SHOP WITH INFURN AT YOUR PERIL.

They do not return emails and when they finally do, they lie about when you will get your merchandise. This company cannot stay in business with their track record of unhappy customers (seach Infurn reviews). By placing an order with Infurn, you are taking a risk that you will not get your money back. I feel pretty confident saying you will not receive your merchandise either. Find a different company with a good reputation. This company most likely will not be around in another year.

worse website i ever ordered from ever.
our 4 big boys delivery is more than 6 weeks late and i still haven't received any message from them to inform us.
they do not answer our mails and the tracking numbers are unvalid.
It looks like a fraud. i am so sorry i did not read the customer reviews before.

I ordered a coffee table in November 2011 and while I was aware of the long delivery wait outlined on customer reviews I am yet to receive my order which was expected in February.

Since then I have had a number of emails promising delivery on various dates, the most recent being today (May 2012) however I have just spoken to one of their agents who informs me delivery has been pushed back to July. How can this be when I was told on May 15 that the order had already been dispatched and was on its way?

Although previously offered a full refund I've also been told that I in fact have to wait 34 weeks to be entitled to this. Not holding my breath.

Like many other reviews on this site, Infurn have been the most difficult company to deal with I have ever had the misfortune to try to do business with! Oredered a Big Boy bean bag on 08. 11. 11. which was supposed to be delivered before Christmas. Many emails, attempted phone calls (always line busy) and frustration later, still no delivery. The website kept giving me revised dates, but then said the item had been delivered - and it certainly hasn't. The courier company (BCC) is Spanish and there are no email contacts on the info they give, so very difficult to chase up.
DON'T fall for the offers on Group-On, etc.

I ordered my chair almost a year ago (AU-107697). Still nothing has been delivered. According to their own terms and conditions I am entitled to a refund. But they still have not refunded my money. Backlogs blablabla. Very difficult to reach by phone. No office address available.
It is probably a sort of Pozzi scheme (think of Madoff). I advise you not to buy anything from this "company". I repeat: DON'T BUY ANYTHING FROM THIS "COMPANY"

i unfortunatly have the same experience in france, i think i can say googbye to my monney, but one think is certain i have started to found the name of all infurn directors so i can make a complaint to the police against them

I found a lamp on their site via an internet search. The spec looked fine and the price was good. So far so good. Next to the product description is stated "free delivery" and money back guarantee. I added to my cart and checked out. After waiting a couple of days for a confirmation email and expected delivery date, I went onto my online account and was staggered to see the delivery was due April 2013!!!! As there is no contact telephone number, I sent them an email asking for a refund. 36hrs later I got a reply and was called up. I was told that because I was within a week of the order, I could cancel but that I'd only get an 80% refund (as is apparently clearly stated in their tiny terms and conditions at the bottom of the page. I've cancelled the order and await a refund. In the meantime I am spreading the word to avoid this website at all costs and I'll be writing a letter of complaint to the Office of Fair Trading. In this day-and-age, it is incredible that a company can get away with this hopeless customer service ethos - as their delivery schedule is significantly different to peers, they should be clearly stating this next to each product description and then at checkout and even then in an email to confirm the order, with the option for a full refund if the customer isn't satisfied. Unbelievable.

These people are so unprofessional!!!! I ordered 2 Egg chairs from this company on November 28th 2011. I am still waiting for the chairs (December 5th, 2012...OVER A YEAR LATER!!!!!! )and they do not have an answer as to why there is a delay. First, they lost the check I sent in and I had to cancel the check. Then they asked me to wire transfer the money cause it would be easier to track. After wiring the money, they did not apply it to my account and have no answers as to why the money wasn't applied to my order. It's been over a year and now they say I again have a balance of $1200 which was clearly paid in full. Nobody on the customer service end has any clue as to whats going on. I would never ever use their services and if you value your time and energy, don't waste it on Infurn.

I made an order on the Spanish version of the Infurn site 4 days ago, it’s such a shame that I hadn’t read the reviews from people before paying the money. It took me by surprise that as soon I finished my order the arrival date for the goods was as far as April 2013!!!, when it said on the website that it usually takes about 8-10 weeks, that’s when I started to worry. And things got even worse when I read what everyone says about their customer service. Let’s put it straight: INFURN STEALS.
I have sent several e-mails as I wanted to cancel my order straight-away, but they just won’t answer my emails and won’t return the phone calls. Therefore I’ve been to my local bank and have asked for a reimbursement from VISA, they said they needed all the information they could have and as soon as they started reading the opinions on the internet they apologized for working with such a SCAM company.
I have also made a police report as advised by my credit card company, because they said it would make things easier and quicker.
It’s such a laugh to read all those positive reviews on the internet, they are all clearly written by the same person who works form Infurn, and what about the answers they give on these forums, they all pretend that they have been trying to contact you but you just won’t answer the phone, it’s so ridiculous! How could I not want you to give me my money back!

I can’t believe this happens in the European Union, that’s why I have also filled a formal complaint to the Consumer Issues Service of the EU, they’ll review all the information I have given them and then the English consumer office will take care of the matter as they assured me.

I did already order beenbags on 2 different occasions.
The second time the order got in late but otherwise there is nothing that I could critic.
So my experience with them was not bad.

I

I ordered 4 chairs in March 2012 (!!!). Delivery was postponed two times. When I cancelled my order finally, I've got the promise of refund within 30 days but I still haven't got my money back :( This company has my money since March and doesn't want to give them back... Fraud?

I also did order chairs from infurn.com
the delivery was not fast. (but that was stated on the webpage)
But i am happy with my buy and despite all the bad comments here i will buy again of infurn.com

I did order from Infurn six times already. Once a shipment was delayed. Contacted customer support and got it 2 weeks later.
The Quality of the product is really nice. Shipment usually takes a while but i am satisfied and will buy more from Infurn.

I wouldnt say my experience with infurn has been excellent but it has been good. The customer service was a little late in replying my queries but after the intial hassle, I was able to receive my furniture from them just as promised.

I have ordered a stool, paid £178 and was promised delivery within 2 weeks. Now 5 weeks down the line, they do not reply to my emails and it is impossible to call them.
I have asked for a refund but had no response from them so I decided to do an online search and was not surprised when my google search came up with page after page of people complaining about Payments without receiving the goods for months on end.
If anyone would like to take this further or sue them I am in.

New Customers: PLEASE UNDER NO CIRCUMSTANCES BUY ANY GOODS FROM THIS FRAUDULENT COMPANY. 99% OF THEIR RATINGS ARE TERRIBLE WITH HUNDREDS COMPLAINING OF THE SAME THING i.e. FULL PAYMENT AND NO DELIVERY.